Frequently Asked Questions

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What can I do within My Account?

Within your My Account, you can do the following:

  • Request another appraisal kit
  • Track your Package - You can track your package at any time after you have dropped it off at the staffed FedEx® location. You will not be able to track the package we are sending to you. In addition, search for nearby FedEx® locations.
  • Refer a Friend - if you were happy with our service, great! Refer a friend and get a 10% bonus check when they sell us their items.
  • Review your recent orders, accept, or decline your most recent appraisal.
  • Update your personal information including your preferred payment method and My Account password.
  • Lastly, chat with our jewelry experts. We are always here to help answer your questions.
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