Frequently Asked Questions

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Are my items safe?

Always! Safety is our number one priority! We go above and beyond to ensure your items are safe every step of the way.

Track Your Items-Rest assured that your valuables are always safe, secure and insured when using Sell Your Gold!* Once FedEx® scans your package, we will send you an email notification, which kicks, off our tracking process. For your convenience, you can then log into your Account at SellYourGold.com to track your items all the way to our door!

Insured By Lloyds of London-We have partnered with Lloyd's of London, Lloyd's is an unquestioned leader in providing jewelry insurance, to ensure your items are insured and safe. Lloyd's of London is recognized as the market of choice for specialist insurance and reinsurance risk. Lloyd's of London is located in the financial district of London, England. Lloyd's has been playing a significant role in the insurance business since the 17th century and operates in over 200 countries.

Providing the best insurance options to ensure your jewelry is safe is paramount to us - and we have chosen to partner with an international leader to arrange world-class insurance coverage. If you need insurance for more than $1,000, we can provide additional insurance coverage of up to $25,000 at no additional cost. To take advantage of this additional insurance coverage, you must call us for instructions at (888) 465-3860 before you ship your items. After you call, we will send you an e-mail with specific shipping instructions, which you must follow in order for your shipment to be insured.

Security-The safety of your goods and our employees is our number one priority. For onsite security, we leverage a state of the art, 24/7 video surveillance system and always have security guards on staff. All of our staff goes through daily security checks and metal detection access points to ensure the safety of your valuables while in our possession

National Memberships-In addition, we are proud members of a four (4) national organizations dedicated to transparency and integrity, including the Better Business Bureau, Jewelers Board of Trade, and Jewelers Vigilance Committee.

Better Business Bureau (BBB) The BBB is dedicated to advancing trust and we agree. The BBB serves as a central location for consumers and businesses to handle disputes as well as for consumers to provide business reviews. We are active members of the BBB with an A- rating.

Jewelers Board of Trade (JBT) The JBT offers its members in the jewelry industry, industry specific credit information, collections and marketing services. They advocate for transparency and ensure the jewelry industry operates with integrity. We are honored to be members of the JBT and operate with integrity and transparency.

Jewelers Vigilance Committee (JVC) The JVC ensures that everyone in the jewelry industry operates fairly and legally. The JVC provides us with education on the laws that apply to the jewelry industry and ensure that we ethically handle all situations. We are proud to be a member of the JVC and hold ourselves to a higher standard.

We take safety seriously. From transparency to insurance, we go above and beyond to offer you the most secure experience anywhere.

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