Frequently Asked Questions


How long does it take to get my offer?

Sell Your Gold guarantees that you will receive an offer the same day we receive your package!

Once we have appraised your items we will send you an email notification with your offer. A customer service representative will also call you to discuss your appraisal. You can accept or decline your offer over the phone or via your My Account - a link will be provided in your email notification.

To expedite the overall process here are some helpful tips:

  • Call us with questions. We always here to help. The more clarity you have upfront the smoother the process will go.
  • When you request your appraisal kit, select the option to print off your insured shipping label from the site. This option offers the overnight shipping, which allows you to send in your items from the moment you get your label. You will also get an overnight shipping label within your Welcome email that you can leverage.
  • Make sure to fill out your Customer Return Card with as much information as you can gather. Select PayPal for your payment method, so that once your accept your offer you can get paid within 24 hours.
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