Frequently Asked Questions


Can I send heavy or bulky items?

Yes, it's no problem! Please call us at (888) 465-3860 for packaging instructions and tips to protect your items to ensure a safe delivery.

If you are sending in a heavy or large box of items, it may be more convenient for you to schedule an in-home pickup. It's easy, convenient, and flexible around your personal schedule. To schedule a driver call (800) GO-FedEx or you can visit to schedule online. In addition, when you schedule online with FedEx they will record your pickup history, so you have a record that your pickup was made.

Another option is to drop your items off at a local staffed FedEx location. We will include a list of nearby locations within your welcome letter for easy reference.

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